These terms explain how you may use the Zeal Wilkes Ltd website and how we provide our architectural, planning and interior design services. Please read them carefully before instructing us or using our website.
Last Updated: 28 October 2026
These Terms and Conditions apply to the use of the Zeal Wilkes Ltd website and to architectural, planning, interior design and related professional services provided by Zeal Wilkes Ltd.
By instructing Zeal Wilkes Ltd, accepting a proposal or quotation, or otherwise engaging us to provide professional services, you agree to these Terms together with any project-specific proposal, scope of services, fee agreement or appointment issued to you.
Where a project-specific written agreement contains terms that differ from these general Terms, the project-specific agreement will take priority in relation to that project.
Zeal Wilkes Ltd is a creative design studio providing architecture, planning and interior design services.
Our work may include residential, commercial, retail, hospitality, community, religious and other development projects.
Our contact details are:
Zeal Wilkes Ltd
81 London Road
Leicester, LE2 0PF
United Kingdom
Company Number: 13178993
Email: studio@zealwilkes.co.uk
Telephone: +44 (0)116 326 3090
Depending on the project and agreed scope, our services may include:
The exact services included in a project will be confirmed separately.
Information on our website provides a general description of our capabilities and does not mean that every service is included in every appointment.
You may contact Zeal Wilkes Ltd through our website, by email, telephone or another communication method accepted by us.
When making an enquiry, you should provide accurate and relevant information about the proposed project, including where appropriate:
The quality and accuracy of the information you provide may affect the advice, programme and services we are able to offer.
An initial enquiry or discussion does not create a professional appointment unless and until the scope and commercial arrangements have been agreed.
Before commencing substantive professional work, Zeal Wilkes Ltd may issue a proposal, quotation, scope of services, appointment document or other written confirmation.
The document may specify:
Only services expressly included in the agreed scope will form part of our appointment.
Additional services requested later may be subject to additional fees and programme adjustments.
The client is responsible for providing accurate, complete and timely information reasonably required for the project.
The client should:
Zeal Wilkes Ltd may rely on information supplied by the client or by third parties acting for the client unless there is an obvious reason to question its accuracy.
Unless expressly included within our appointment, Zeal Wilkes Ltd does not guarantee the accuracy of drawings, surveys, dimensions or information supplied by clients, landlords, agents, contractors, consultants or previous designers.
Existing building conditions can sometimes differ from drawings or records.
Where accurate dimensions or specialist investigation are required, measured surveys, structural surveys or other professional investigations may need to be commissioned separately.
Additional work caused by inaccurate or incomplete existing information may result in additional fees.
Where instructed to provide planning services, Zeal Wilkes Ltd may advise on the appropriate route and prepare or coordinate documentation for submission.
However, no architect, designer or planning consultant can guarantee that planning permission will be granted.
Planning decisions are made by the relevant local planning authority and may be affected by:
A positive professional assessment or previous experience does not amount to a guarantee of approval.
Where our appointment includes submission of a planning application, we may coordinate the submission process and prepare the architectural information included within our agreed scope.
The client remains responsible for third-party costs such as:
unless expressly stated otherwise.
Additional information requested by the planning authority after submission may fall outside the original scope and may result in additional fees.
Planning permission and Building Regulations approval are separate processes.
Where Building Regulations services are included, Zeal Wilkes Ltd may prepare or coordinate relevant design information. Specialist input may also be required from structural engineers, fire consultants, energy assessors or other professionals.
Approval by a planning authority does not automatically mean that a project complies with Building Regulations.
The precise responsibilities of Zeal Wilkes Ltd will depend on the agreed appointment.
Projects may require services from third-party professionals, including:
Where we coordinate third parties, this does not automatically make Zeal Wilkes Ltd responsible for the professional work, negligence, delays or omissions of independently appointed consultants.
The contractual relationship with each consultant will depend on how that consultant is appointed.
Interior design services may include space planning, layouts, material selection, finishes, furniture concepts, lighting coordination, bespoke elements and other agreed design work.
Samples, images, visualisations and mood boards are intended to communicate design intent.
Actual materials, colours and finishes may vary slightly from photographs, digital screens, samples or visualisations.
Product availability may also change during a project.
Where a specified item becomes unavailable, an alternative may be proposed.
Three-dimensional images, renders, illustrations and concept visuals are representational tools.
They should not be treated as exact photographic predictions of the completed project.
Final construction, natural lighting, materials, furniture, landscaping and workmanship may create differences between visualisations and the finished space.
Clients may request changes during a project.
Minor revisions may be included where stated in the agreed service. Substantial changes to the brief, layout, scale, specification, programme or approved design may constitute additional work.
Where practical, we will explain the likely effect of material changes on fees and programme before carrying out significant additional work.
Any programme or completion date provided by Zeal Wilkes Ltd is an estimate unless expressly agreed otherwise.
Project timescales may be affected by circumstances outside our control, including:
We will use reasonable efforts to progress our services according to the agreed programme but cannot guarantee third-party timescales.
Unless Zeal Wilkes Ltd has expressly been appointed to provide relevant construction-stage services, responsibility for construction methods, sequencing, workmanship, health and safety and site management rests with the appointed contractor and other responsible parties.
Design information should be read together with appropriate structural, technical and specialist information.
Contractors should not make material changes to the design without obtaining appropriate approval.
Construction projects may be subject to duties under the Construction (Design and Management) Regulations 2015.
The parties responsible for client, designer, principal designer, contractor and principal contractor duties will depend on the structure and nature of the project.
A separate appointment may be required where Zeal Wilkes Ltd is asked to undertake additional CDM responsibilities.
Professional fees will be set out in the relevant proposal, quotation or appointment.
Fees may be structured as:
Third-party costs, statutory application fees, surveys, consultants and specialist services are not included unless specifically stated.
Invoices must be paid according to the payment terms stated on the invoice or in the appointment.
If an invoice remains unpaid, Zeal Wilkes Ltd may be entitled to suspend further services after reasonable notice.
Suspension may affect the project programme.
The client should raise any genuine query about an invoice promptly so that it can be reviewed.
Work outside the original scope may be charged separately.
Examples may include:
Where reasonably practicable, we will identify additional services before substantial additional work is undertaken.
Drawings, designs, models, specifications, visualisations, reports, concepts and other materials created by Zeal Wilkes Ltd may be protected by copyright and other intellectual-property rights.
Unless otherwise agreed, ownership of those rights remains with Zeal Wilkes Ltd.
The client may receive permission to use relevant design information for the specific project for which it was prepared, subject to payment of all fees due.
Design information must not be reused for another project, property or purpose without written permission.
Zeal Wilkes Ltd may wish to photograph or document completed work for portfolio, website, award, social-media or promotional purposes.
Where appropriate, reasonable consideration will be given to confidentiality and client privacy.
Clients with particular confidentiality requirements should notify us in writing.
Both parties should treat genuinely confidential project and commercial information appropriately.
We may share necessary project information with consultants, contractors, authorities and other parties where this is reasonably required to provide the agreed services.
Website content, photographs, project descriptions and service information are provided for general information.
They do not constitute project-specific professional advice.
Every property and development has its own constraints, and users should obtain appropriate advice before relying on general website information for a particular project.
Nothing in these Terms excludes liability where exclusion would be unlawful, including liability for fraud, fraudulent misrepresentation or death or personal injury caused by negligence.
Any project-specific liability arrangements, professional indemnity provisions or limitations will be governed by the relevant appointment where applicable.
Zeal Wilkes Ltd will not be responsible for losses caused by inaccurate client information, third-party failures, unauthorised design changes or matters outside the agreed scope of services.
Either party may terminate the appointment in accordance with any project-specific agreement.
Where no separate procedure has been agreed, either party should provide reasonable written notice.
The client remains responsible for fees and properly incurred expenses relating to services completed up to the termination date.
Zeal Wilkes Ltd may suspend services where invoices remain unpaid or where continuing the project would require unlawful or professionally inappropriate conduct.
If you are dissatisfied with our services, please raise the matter promptly so that we have an opportunity to review it.
Complaints should include:
We will seek to review genuine complaints fairly and respond within a reasonable period.
Personal data is handled in accordance with our Privacy Policy and applicable UK data-protection law.
Information may be processed for project management, communications, invoicing, professional administration and legal or regulatory purposes.
We may update these website Terms periodically.
The terms applicable to an existing professional appointment will normally be those incorporated into the relevant project agreement unless the parties agree otherwise or a change is required by law.
These Terms are governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction over disputes, subject to any mandatory rights that cannot legally be excluded.
For questions about these Terms or our professional services, contact:
Zeal Wilkes Ltd
81 London Road
Leicester, LE2 0PF
United Kingdom
Email: studio@zealwilkes.co.uk
Telephone: +44 (0)116 326 3090