Privacy Policy

Your privacy matters to us. This policy explains what personal information Zeal Wilkes Ltd collects, how we use it, and how we keep it safe. It also sets out your rights under UK data protection law and how you can contact us about your information.

Last Updated: 28 October 2026

Zeal Wilkes Ltd respects your privacy and is committed to handling personal information responsibly and in accordance with applicable UK data-protection law.

This Privacy Policy explains how we may collect, use, store and share personal information when you visit our website, contact our studio or engage us for professional services.

1. Who We Are

For the purposes of applicable data-protection law, the relevant business is:

Zeal Wilkes Ltd
81 London Road
Leicester, LE2 0PF
United Kingdom

Company Number: 13178993
Email: studio@zealwilkes.co.uk
Telephone: +44 (0)116 326 3090

2. Information We May Collect

Depending on your interaction with us, we may collect:

  • Name
  • Email address
  • Telephone number
  • Postal or project address
  • Company or organisation details
  • Information submitted through our contact form
  • Project requirements and briefs
  • Property information
  • Planning and development information
  • Communications and correspondence
  • Billing and transaction records
  • Consultant or contractor contact information
  • Information contained in drawings, applications and project documents
  • Website usage and technical information

Our website contact form currently requests your name, email address, subject and message.

3. How We Collect Information

We may collect information when you:

  • Complete our contact form
  • Email or telephone us
  • Request a quotation
  • Appoint us for a project
  • Send drawings, plans or project documents
  • Attend meetings
  • Communicate with our studio
  • Work with us as a consultant, contractor or supplier
  • Browse our website

Technical information may also be collected automatically through cookies or similar technologies where they are used.

4. How We Use Personal Information

We may process information to:

  • Respond to enquiries
  • Assess potential projects
  • Prepare proposals and quotations
  • Deliver architectural, planning and interior design services
  • Prepare and submit planning information
  • Communicate with clients
  • Coordinate consultants and contractors
  • Manage projects
  • Issue invoices and maintain financial records
  • Handle complaints
  • Protect our legal interests
  • Maintain business records
  • Improve our website and services
  • Meet legal and regulatory obligations

5. Lawful Bases

Depending on the circumstances, our lawful basis may include:

Contract: where processing is necessary to take steps before entering into a contract or to perform our agreement with you.

Legitimate interests: where processing is reasonably necessary to operate, administer and protect our business.

Legal obligation: where information must be processed or retained to comply with law.

Consent: where consent is the appropriate basis, including certain optional marketing or cookie activities.

6. Sharing Your Information

We do not sell personal information.

Where necessary for a project or our business operations, information may be shared with parties such as:

  • Planning authorities
  • Building-control bodies
  • Structural engineers
  • Specialist consultants
  • Contractors
  • Managing agents
  • Freeholders
  • Professional advisers
  • IT and website providers
  • Accountants
  • Other project participants

Only information reasonably required for the relevant purpose should be shared.

We may also disclose information where required by law.

7. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including project administration, contractual records, legal claims, professional obligations and accounting requirements.

Different records may therefore be retained for different periods.

8. Data Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, accidental loss, misuse or disclosure.

No electronic system can, however, be guaranteed to be completely secure.

9. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal data
  • Correct inaccurate information
  • Request deletion in certain circumstances
  • Restrict certain processing
  • Object to certain processing
  • Request eligible information in portable form
  • Withdraw consent where processing relies on consent

You may also have the right to complain to the Information Commissioner’s Office.

10. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices of third parties and recommend reviewing their own privacy information.

11. Changes to This Policy

We may update this Privacy Policy when our services, website or legal obligations change.

The latest version will be published on our website.

12. Contact Us

For privacy enquiries or requests relating to your personal data, contact:

Zeal Wilkes Ltd
Email: studio@zealwilkes.co.uk
Telephone: +44 (0)116 326 3090